social media support representative


Select City 17-May-2024

Imranz Clinic Islamabad

Responsibilities:

1. Social Media Management:

  • Monitor and manage the clinic's social media accounts (e.g., Facebook, Twitter, Instagram) to address patient inquiries, concerns, and feedback.
  • Engage with patients compassionately and professionally, providing accurate and helpful information.

2. Patient Interaction:

  • Respond promptly to patient comments, messages, and reviews on social media platforms.
  • Assist patients with appointment scheduling, general inquiries, and educational information.

3. Health Education:

  • Share relevant health tips, updates, and educational content on social media platforms to promote wellness and preventive care.
  • Collaborate with healthcare professionals to ensure accurate and informative responses.

4. Issue Resolution:

  • Collaborate with clinic staff to address patient concerns and resolve issues effectively.
  • Escalate complex medical inquiries to the appropriate healthcare professionals while maintaining patient privacy.

5. Brand Advocacy:

  • Cultivate a positive online community focused on healthcare and patient support.
  • Identify opportunities to highlight the clinic's commitment to patient care and community well-being.

6. Reporting and Analysis:

  • Compile and analyze patient feedback and social media metrics to identify trends and areas for improvement.
  • Provide regular reports on patient inquiries, feedback, and engagement.

Qualifications:

  • Previous experience in social media management and customer support, preferably in a healthcare setting.
  • Strong written communication skills with a compassionate and patient-centric approach.
  • Understanding of healthcare terminology and the ability to communicate complex medical information in a clear and accessible manner.
  • Empathy and sensitivity when addressing patient concerns and inquiries.
  • Familiarity with social media platforms and their features.
  • Education: Bachelor’s degree in Marketing, Communications, Healthcare Administration, or a related field is preferred.

Job Type: Full-time

Pay: Rs35,000.00 per month

Ability to Commute: Islamabad (Required)

Ability to Relocate: Islamabad: Relocate before starting work (Required)